We take complaints very seriously and try to resolve all problems as soon as possible. Clients and their families who have concerns with services or how Uplift Family Services uses their Protected Health Information (PHI) are encouraged to first discuss these concerns directly with their service provider or program representative. All complaints are referred to our Compliance Officer.
If a complaint is not resolved with a service provider or program representative, clients may have their complaint addressed through a formal grievance procedure by completing and submitting a grievance form.
Please mail all completed grievance forms to:
Attn: Corporate Compliance Officer
Uplift Family Services
251 Llewellyn Ave.
Campbell, CA 95008